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 Post subject: Re: Karaoke Software
PostPosted: Thu Jun 25, 2015 8:15 pm 
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The next version of MTU Video Hoster will be integrated with SongBookDb for cell phone requests. It will also have a full Rotation that will work perfect for all your pro needs! As stated above, we listen to the customers on what they need/want in a pro hosting software!


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 Post subject: Re: Karaoke Software
PostPosted: Fri Jul 24, 2015 6:31 am 
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Here are some Images of our newest Version, 5.40.01

http://www.mtu.com/basics/karaoke-hoster-playlist.htm

Bryan


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 Post subject: Re: Karaoke Software
PostPosted: Sun Aug 02, 2015 4:50 pm 
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A Warning To Karaosoft Karma Users

On Monday, July 13, 2015 I was about to start my karaoke show using Karma karaoke hosting software made by Karaosoft when I got a message asking if I wanted to get updated to the latest version (2016.0.07)
I did the update and started my show. It immediately crashed and it delayed my show for several minutes as I discovered it no longer supported my .WMA music files and .WMV video files. There was no warning. I had to uninstall the updated software version and install a previous version that worked and supported my files. I later contacted the Karma product support (run by Karaosoft owner Bob Latshaw) after my show and got a rather rude response.
On Monday July 27, 2015 without any warning he then deactivated the license key that I had paid $99 for in 2013 to use the Karma software - and denied me a refund and out of spite removed my purchase from the system.
On Tuesday July 28, 2015 I asked again for either a refund or to restore my license key - and as of Sunday August 2, 2015 have not gotten a response. I have filed a complaint with the Better Business Bureau.

All of this is seen in the emails below.

Jay Tando


From: Jay Tando
Sent: Tuesday, July 14, 2015 2:14 AM
To: Karaosoft Support
 
Why no longer support WMA and WMV  files?
 I downloaded the latest update before my show tonight and the program crashed. Turns out it could not read my WMA songs that I use for filler music in between singers.
 Can you please include support again for WMA and WMV files for next version?
 Thank you,
 Jay Tando
From: Karaosoft Support
Sent: Tuesday, July 14, 2015 4:05 AM
To: 'Jay Tando'
No, support is gone and won’t come back.  It’s a crap format and never was adopted by the industry. It’s time for people to wake up and smell the coffee.  I have a better idea.  How about you convert your files to MP3s and MP4s?
From: Jay Tando
Sent: Tuesday, July 14, 2015 7:47 AM
To: Karaosoft Support
 Okay it would have been nice if you had actually informed the people who pay for your product that in that new update you are no longer offering to support files that you previously supported. It would help a lot.
 Your customer service the past 3 years that I have used your otherwise excellent Karma software has not been very positive at all. You have an excellent product. But your snarky attitude – not so much.
From: Karaosoft Support
Sent: Tuesday, July 14, 2015 5:51 AM
To: 'Jay Tando'  
Why inform less than 1% of users?  Because that’s about how many still use Windows Media formats.
Jay, you’re behind the curve.  Catch up.  …and if you’re too sensitive for my honesty, I suggest you either grow a pair or go elsewhere.
From: Jay Tando
Sent: Tuesday, July 14, 2015 9:04 AM
To: Karaosoft Support
How about a refund of the $100 that I spent on your product? FALSE ADVERTISING – when I bought Karma it supported WMA and WMV formats - and you removed that WITHOUT WARNING.
  If not, you will be hearing from the Better Business Bureau. http://www.bbb.org/
 What you did “Bait and Switch” is considered FRAUD.
 Jay Tando
From: Karaosoft Support
Sent: 7/14/?2015 6:28 AM
To: 'Jay Tando'
Jay, you’re still able to use the version you purchased.  We keep all old stable versions in the archive on our web site, and if you kept up on things, you’d know that.
 Also, the better business bureau doesn’t contact businesses.  It simply keeps a list of the ones people complain about.  That’s it, and less than 1 in a thousand people actually refer to it for making purchasing decisions.  They’re not even close to being as powerful as you imagine they are.  You think you’re the first person who’s threatened with that one?
From: Jay Tando
Sent: Tuesday, July 14, 2015 9:31 PM
To: Karaosoft Support
 The BBB is only the first step. You have committed fraud over state lines. That makes it a Federal Offense. You will be hearing from many others.
From: Karaosoft Support
Sent: Wednesday, July 15, 2015 3:45 AM
To: 'Jay Tando'  
Jay, no I haven’t.  Again, you know exactly what you purchased and you have access to exactly what you purchased.  Period.  End of Story.  …but feel free to have a lawyer tell you the exact same thing.
From: Jay Tando
Sent: Monday, July 27, 2015 11:03 PM
To: Karaosoft Support
Subject: Re: Why no longer support WMA and WMV files?
 
I see that you have deactivated my Karma license. Please give me a full refund of $99.
  
Thank you
 
Jay Tando
 
-----
 Latshaw Systems
Order Receipt
Please print or save this as your receipt.
Order date: 10/23/2013. OnlineOrder_0000xxxx
Thank you for your order.
Product Name: Karma License
Qty: 1
Item#
ShipMethod: Free Shipping
Unit Price $99.00
Price $99.00
Grand Total:
$99.00
Billing Information
Name:
Jay Tando
Address: xxxx
Payment By: Visa CC Number: xxxx
Status:
APPROVED xxxx
Day Phone: xxxx
Night Phone: xxxxx
Email: xxx
Copyright 1998-2013. Powered by CartSquare | Privacy Policy
----
From: Karaosoft Support
Sent: Tuesday, July 28, 2015 3:07 AM
To: 'Jay Tando'
Subject: RE: Why no longer support WMA and WMV files?
 
Sorry, we show no record of you as a customer.  Besides, the date on that receipt is far too old to warrant a refund.  You will need to contact your credit card company.

 
 
From: Jay Tando
Sent: Tuesday, July 28, 2015 3:52 AM
To: Karaosoft Support
Subject: Re: Why no longer support WMA and WMV files?
 
Come on, man.
 
Let’s please try to resolve this is in a positive way. I manage the karaoke shows for 2 other bars and we all use licensed Karma software because it has been otherwise pretty awesome. That’s 3 PC’s using 3 paid licenses. But you took the one I use for my PC away - and you know that is not fair.
 
A positive resolution:
 
1. You can restore the Karma License that I paid $99 for in the receipt you have seen below.
- or-
2. You can refund me for disconnecting the Karma License that I paid $99 for.
 
I would rather not drag this out any further.
 
Thank you.
 
Jay Tando

Contact info for Karaosoft / Latshaw Systems:
Bob Latshaw
2324 Traceys Road
Sparks, MD 21152
Phone: (410) 963-0556
support@karaosoft.com
http://karaosoft.com/


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 03, 2015 7:53 am 
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Ouch! Sorry to hear that I had same experience with him.


Last edited by karaokeniagarafalls on Mon Aug 03, 2015 7:56 am, edited 1 time in total.

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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 03, 2015 7:54 am 
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BobLatshaw can be a bit rude. (I'd like to say other words but)

I grew away from his products. I find Kjams to be best for everything, and the service is awesome.


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 03, 2015 10:48 am 
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To jaytando

Just go with MTU Hoster I know it sucks losing your $99.00
But you will never be belittled or harassed for asking for and receiving support from MTU.
Besides their program just plain works. Set it up to be as simple as you like or use all the bells and whistles.


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 03, 2015 3:08 pm 
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karaokeniagarafalls wrote:
Ouch! Sorry to hear that I had same experience with him.

BobLatshaw can be a bit rude. (I'd like to say other words but)

I grew away from his products. I find Kjams to be best for everything, and the service is awesome.


Thank you. Sorry you also suffered :cry:


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 03, 2015 3:10 pm 
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Kuelman1 wrote:
To jaytando

Just go with MTU Hoster I know it sucks losing your $99.00
But you will never be belittled or harassed for asking for and receiving support from MTU.
Besides their program just plain works. Set it up to be as simple as you like or use all the bells and whistles.


Thanks for the head's up :D


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 Post subject: Re: Karaoke Software
PostPosted: Thu Aug 13, 2015 9:12 am 
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Jay and Others,
As stated Above we at MTU.com value our Customers, and do not treat them in this manner.

Sorry you had this horrible support. Please let us know if we can be of any help.

Also our newest version 5.40.01 was released! This includes Full Rotation, Venues, Random Song Search (contest's), and SONGBOOKDB.com Remote Request and many other items!

You can download the demo, or check out all the updates from here http://www.mtu.com/basics/karaoke-hoster.htm

Also if your asking what is SongbookDB, you can see how it works with Hoster in this video. https://www.songbookdb.com/docs/djs/MTU ... /overview/

Hope everyone is having a great Summer!

Bryan


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 Post subject: Re: Karaoke Software
PostPosted: Thu Aug 13, 2015 9:54 am 
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I've never been treated badly by MTU like I've been treated by latshaw. I praised his software and he gives me licenses for both kfm and songlist generator. I go to suggest a feature and he dismisses it as if what I wanted to do is idiotic at best. I mention that he shot me down in a forum and he deactivated both licenses. Now the only program of his I use is his request slip generator.

_________________
The Line Array Experiment is over. Nothing to see here. Move along.


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 Post subject: Re: Karaoke Software
PostPosted: Thu Aug 13, 2015 12:12 pm 
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Dannyg,
Thank you for your kind comments!

Let us know what everyone thinks of the newest Hoster!


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 Post subject: Re: Karaoke Software
PostPosted: Fri Aug 14, 2015 6:27 pm 
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Is there one location that shows a chart of all karaoke hosting software capabilities? Used to use Hoster, but was originally purchased under ex-wifes name and wasn't allowed to get support for my shows. Then moved to JustKaraoke, but had to carry my JVC triple deck to play singers legal discs. I would like to be able to play their discs without extra hardware. I am looking for a comprehensive capability chart. Any thoughts on where to find this information?


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 17, 2015 11:42 am 
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jaytando wrote:
Again, you know exactly what you purchased and you have access to exactly what you purchased.

If I understand this correctly, you purchased a license, he deactivated the license, and says you still have access to what you purchased? If he deactivated your license, what do you have access to?


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 17, 2015 11:57 am 
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That is incorrect. I no longer have access to the full version of the product. He has now removed my paid for license key out of spite and it no longer works at all - no version will. It is stuck in "trial mode" now.


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 17, 2015 12:03 pm 
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Have you tried your customer menu to see what you are showing for licenses by going here:

http://www.karaosoft.com/Cust_Login.asp ... rMenu.aspx


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 17, 2015 12:08 pm 
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Yes. He removed it. It is gone. And as you can re-read in the original emails he is playing dumb about it. He knowingly and maliciously screwed me out of the $99 I paid


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 17, 2015 12:19 pm 
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His statement "you know exactly what you purchased and you have access to exactly what you purchased" implies that you received a key for free, and he simply took it away. However, your posts state that you actually purchased a license.

I don't quite understand why he would make that statement.

[EDIT] Or were you given free upgrades and he took that away, leaving you with your purchased key that will only work on older versions?


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 17, 2015 12:34 pm 
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No.

You are not reading the whole thread all the way through.

I purchased the license for $99.

2 weeks after I asked for support for my .WMA and .WVM files and it got ugly, he removed my paid-for license key - out of the blue. No warning that he would do so. Go back and re-read the thread for the timeline and details.


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 17, 2015 12:36 pm 
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Alfke wrote:
[EDIT] Or were you given free upgrades and he took that away, leaving you with your purchased key that will only work on older versions?


No. NONE of the versions work. My paid-for license key was removed. By him. out of spite. So the software no longer activates ANY version.


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 Post subject: Re: Karaoke Software
PostPosted: Mon Aug 17, 2015 12:37 pm 
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Wow...what a "See you next Tuesday" he is for doing that.

Imagine if Microsoft deactivated product keys because people bitched about their product


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